Third-party and outlet products are sold “AS IS”. “AS IS” products are sold as is, where is, and with all faults, and without express or implied warranties.
RETURN & EXCHANGE POLICY
Applies to DOA items. All orders are final, no returns, no refunds. For DOA items, if the item is returned unopened in the original box, we will exchange it. The product must be returned to the warehouse within 14 calendar days. All exchanges will be charged additional shipping charges. All products must be returned in re-sellable condition, and in its original package including any accessories, manuals, documentation and registration that shipped with the product. A 20% open box fee will be assessed on any opened hardware or accessory. Return & exchange shipping charges are the sole responsibility of the customer.
Please note that we do not permit the return of, exchange or offer refunds for the following products and services:
Product that is custom configured to your specifications
Shipping and Handling Fee
Product received after 14 calendar days of the original invoice date
NOTE: We recommend that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Dead On Arrival (DOA) Product:
System Failure Out of the Box
A hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please use the contact us tab at the top of the page within 10 calendar days of the invoice date. Technical Support will determine whether the product is DOA and offer you the following options:
* Replacement: The same product that you ordered will be shipped to you. Technical Support will put you in touch with Sales Support Representative to set up a replacement order and provide the procedure for returning the DOA product. Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.
Product must be deemed DOA by Technical Support within 10 calendar days of the invoice date in order to receive a replacement unit.
DOA Terms and Conditions:
If the product is deemed DOA Technical Support more than 10 calendar days after the invoice date, standard product warranty will apply.
We reserve the right to test returned DOA product. If the condition of the product is misrepresented by the customer, We may impose a $25 handling fee.
Due to the number of order we receive once an order is placed we cannot cancel same. Please order carefully.
Failed Delivery Attempts: Most of our carriers make 1-3 attempts to deliver a package. After three delivery attempts, the package will be returned to us. Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, please contact us to make arrangements for reshipment.
* Please note: Customer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. Customer is responsible for the accuracy of the shipping information in their sales order information.
The estimated shipment date on your order is based on payment processing time and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment or a full authorization, in the case of credit card orders.
Orders placed on the weekend or on a holiday will begin payment processing the next business day.
Business days are Monday through Friday, excluding federal holidays.
We have made every effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, WE DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL WE OR OUR AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE WEB SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
OTHER TERMS AND CONDITIONS
Not responsible for typographical errors. We reserve the right to change the terms and conditions of sale at any time. As many of our products are updated, we reserve the right to substitute your item to an even more recent model of the same product where possible. This ensures our customers receive the latest and best working product when ever possible. Model photos are representative of the item listed on the site, but may vary slightly from what is shown and delivered. This so more so where the manufacturer of your ordered item updated your ordered model and makes improvements to same. In such instance we reserve the right but not the obligation to deliver the more updated version of the product ordered.